Refund policy

Dear customers,

We're currently experiencing slightly longer processing times for returns. Our small team is working as quickly as we can. Thank you for your understanding.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Your return must be requested and physically shipped within 7 days of delivery. Returns submitted or shipped outside this timeframe cannot be accepted.

To be eligible for a return, your item must be in the same condition that you received it.

  • All items must be returned in their original condition, with all tags attached.
  • The products must not be used
  • The product must not be washed
  • The product must not smell of perfume/cigarettes/etc
  • The product must not be stained (perfume, make-up or deodorant stains)
  • Worn pieces will not be accepted for return.
  • Make sure the parcel is securely sealed, to avoid any damage on the item(s) you are sending back.

Remember to be careful while trying out the item(s) at home, some are particularly fragile and it is your responsibility that the item(s) are returned in the original condition. Failure to comply with this return policy will mean returns are only accepted at our discretion.

To start a return, you can contact us at contact@arisstore.com. 

Please note: Returns are not free.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
If your item is eligible for a return, we will process the refund back to your original payment method. As we produce limited quantities, a restocking fee will be deducted from your refund amount.

Return fees:

  • Australian customers: $20 AUD
  • US customers: $70 USD
  • UK customers: £50
  • DE customers: €50
  • EU customers: €50
  • Rest of World customers: $60 USD

For Australian & US customers, a prepaid return shipping label will be provided via email. The fees above cover the processing costs, and will be automatically deducted from your final refund amount.

Rest of World customers are to arrange return shipping with your own carrier at your own cost, please contact our team at contact@arisstore.com before returning your item to get the correct return address.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@arisstore.com.

Sales Exceptions / non-returnable items
Unfortunately, we cannot accept returns on swimwear, accessories, sale items or gift cards.