Shipping policy

We ship directly from Sydney, Australia and we have a small team carefully working to get your order out to you as quickly as possible within 15 business days.

Please note, we are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.

PRE-ORDERS

All garments listed as pre-order are still being assembled in limited quantities and will ship within the timeframe specified on each product detail page, usually 4-6 weeks. It is possible that shipment on these pieces may be delayed by up to 2-4 weeks and you will be emailed with an updated estimated arrival time. Shipment delays do not qualify for refunds.

AUS SHIPPING

All domestic orders ship via AusPost, with delivery typically taking 1-5 business days, depending on the destination.

Shipping Costs: Shipping and tax estimates are available at checkout. We are not responsible for delays due to unforeseen circumstances.
Signature Required: Orders over $1,000 AUD require a signature upon delivery. Please monitor your tracking notifications to ensure a successful delivery.

INTERNATIONAL SHIPPING

We currently ship internationally, with delivery times noted at checkout. However, delays may occur due to customs processing.

Aris is not responsible for any additional shipping charges incurred upon delivery and will not issue refunds for orders not received due to unpaid duties.

If you refuse a shipment from Aris, you will be responsible for the original shipping costs, any import fees incurred, and the return shipping cost.

USA SHIPPING

Our pieces are sewn by specialist silk craftspeople in Australia and shipped from Australia.

As of 2026, there is 10% temporary import surcharge on orders from Australia that are to be covered by the receiver.

To offset the surcharge and minimize the inconvenience, we offer our USA customers a complimentary express shipping on orders over 400 USD.

EXPRESS SHIPPING

All international orders ship via AusPost, with delivery typically taking 3-8 business days, depending on the destination.

RETURN TO SENDER POLICY

If a package is returned to us due to an incorrect address, delivery issue, or refusal, we do not issue refunds for returned packages.

We will contact you upon receiving your returned package and hold it for 7 days.
If no response is received within 7 days, a store credit will automatically be issued to you.

We do not refund packages that have been returned to sender.

For any other shipping-related inquiries, please reach out to contact@arisstore.com

PROCESSING & CANCELLATION

In Stock orders are processed within 10 to 15 business days before shipment.
You have 24 hours from the time of purchase to cancel your order if your shipping label has not been made.
No refunds, no exceptions past the 24-hour cancellation window.